The intent in Scenario 6 is to provide, for the consumer who's expecting a technician at her door, something very much like what UPS and FedEx offer in terms of "tracking a shipment." You know, when you're anxious for a shipment, how much it helps to be able to see its progress. We want to provide the same thing for your consumer, in respect to her tech's progress. (Again, unlike Scenarios 1 through 4, this one is not yet ready, but you can expect it soon.)
Present thinking is that, after a consumer confirms her appointment (see Scenario 4), automated machinery will generate an email something like this:
Thank you for confirming your appointment for tomorrow (Thurs, 11/15), with expectation for your tech to arrive between 11 and 2:00.
If during the
day tomorrow you'd like to see how your technician is running, you're welcome
to use our "Tracking Your Technician" tool. To do so, just click on this
link:
http://sched.rossware.net/?c_id=1001&TrackingID=728515611
Thanking you for the opportunity to serve
Sincerely,
The Staff at XYZ Appliance Repair.
360-427-6000
Please try this link and see what kind of interface we're presently contemplating for presentation to your consumer.