The intent in Scenario 6 is to provide, for the consumer who's expecting a technician at her door, something very much like what UPS and FedEx offer in terms of "tracking a shipment."  You know, when you're anxious for a shipment, how much it helps to be able to see its progress.  We want to provide the same thing for your consumer, in respect to her tech's progress.  (Again, unlike Scenarios 1 through 4, this one is not yet ready, but you can expect it soon.) 

Present thinking is that, after a consumer confirms her appointment (see Scenario 4), automated machinery will generate an email something like this:

Thank you for confirming your appointment for tomorrow (Thurs, 11/15), with expectation for your tech to arrive between 11 and 2:00. 

If during the day tomorrow you'd like to see how your technician is running, you're welcome to use our "Tracking Your Technician" tool.  To do so, just click on this link:

     http://sched.rossware.net/?c_id=1001&TrackingID=728515611

Thanking you for the opportunity to serve

Sincerely,

The Staff at XYZ Appliance Repair.
360-427-6000

Please try this link and see what kind of interface we're presently contemplating for presentation to your consumer.