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For
Clients Only, Live
Remote Assistance
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| Generally, you should
connect by using buttons as provided within our applications.
If, however, that does not work, you can do it via mechanisms provided
here. |
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How It
Works:
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Step 1: |
Simply
fill-in the boxes below. Then click the button to proceed. |
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Step 2: |
You are
prompted to run a small plug-in which will connect you to a member of
our support team. |
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Step 3: |
Your
support representative will chat with you online to obtain the details
of the problem. |
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Step 4: |
With your
permission, your support representative can view your screen and share
control of your mouse and keyboard. |
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Step 5: |
You are in
full control of your computer at all times. You always have overriding
control of your mouse and keyboard, and you can end the screen-sharing
session at any time. |
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